Refund & Returns Policy
Return & Refund Terms
If your order arrives damaged, or you have received an incorrect item, you will have 14 days from receiving your order in which to inform us of this, and a further 14 days to return the order for a replacement or a full refund.
Please note, all requests for replacements are dependent upon our stock levels at that time, however, if we cannot fulfill a replacement, you will be provided the option of a full refund.
If you change your mind and wish to return an unopened item, you will have 14 days to inform us of this decision, and a further 14 days to complete the return (dispatch the item with tracking). Assuming the item is in the same condition it was received, we will provide you with a full refund within 7 working days of its arrival.
It is your responsibility to ensure items are returned ‘as new’, in the exact same condition in which they were received. We cannot accept returns of opened games or goods, not returned in the same condition in which they were received. We retain the right to refuse return, or to deduct up to 50% from the refund cost.
We do not provide pre-paid return labels. If you wish to return the item, you will be responsible for organizing and paying for the return shipping label.
How Long will my Return and Refund Take?
In most cases, once an item has arrived in our warehouse, the return will be processed within 2 working days, with the refund arriving within 5 working days of this.
To start a return, please visit https://www.outsmarted.app/contact-us-form. Select "Your Order" from the drop-down, and please include your order number and/ or email ID from which you placed the order.