Trouble shooting technical issues

Technical issues are uncommon, but if you're finding that glitches or disconnections are affecting you during play please follow this quick guide to help you resolve them. 

KNOWN ISSUES

This new version of the Outmarted app (version 2.0.3) has the following issues that will be resolved with an app update in January 2023

a) INSUFFICIENT RAM MEMORY 

We are aware that some devices that meet the minimum requirement (2GB's of RAM are experiencing glitches / crashing with the the new version of our app.

This includes the popular Samsung Galaxy TAB A series of devices. Please check your device's RAM and ensure it's 4GB's or more for smooth gameplay until the January app update resolves this.

** If a device experiences these issues whilst connected to a game it will cause the other higher powered devices to also experience similar issues. 

b) TOO MANY CONNECTED DEVICES

We are aware that where more than 3 devices are connected in a game on the same wifi network (a host + 2 controllers) there is a far greater incidence of glitches.  To resolve temporarily until our next app update connect just a host + a maximum of 1 or 2 connected controllers

c) FINAL ROUND GLITCH

We're aware for a few game owners there is an issue with the Final Round. We cannot remedy this until the January update.   

If you're still experiencing issues after reading the above advice or would like to troubleshoot the cause of the glitches you're experiencing, please use the below STEP by STEP trouble-shooter. 

STEP 1 - REINSTALL THE OUTSMARTED APP ON ALL DEVICES 

Even if you appear to have the latest version of the Outsmarted app when you visit the app stores, please follow this exact sequence:

* Uninstall the Outsmarted app on your device(s)
* Restart your devices - this is a very important step
* Re-install the latest version (2.0.3) on your device(s)


It's essential that all devices (both the main device and those connecting to your game) have the latest version of Outsmarted installed (Version 2.0.3).

In most cases the above will resolve your issue, if it does not, the following steps will isolate and resolve the issue.   

STEP 2 - RUN A TEST GAME USING JUST YOUR MAIN DEVICE

Please begin a test game with just your main device to verify that, with just a single device in play, you still experience technical issues. 

If when playing with a single device you do not experience technical issues and issues are only occurring when other devices join your game (either as controllers or remotely) then please skip to STEP 5 otherwise continue to STEP 3. 

STEP 3 - TRY AN ALTERNATIVE DEVICE


If, while playing with a single device, your technical issues persist, please try playing with an alternative device. If switching to an alternative device resolves the issue, please contact our support team providing the make and model number of the specific device experiencing the issue.

If switching to an alternate device does not resolve the issue then your internet connection is the most likely cause and this can be verified in STEP 4

STEP 4 - TRY AN ALTERNATE INTERNET CONNECTION

For example, if you're using your home broadband / WiFi while playing Outsmarted, try using an available 4G connection instead, or perhaps use a friend or relatives internet to test.

If this resolves your issue you may be able to fix this simply by adjusting the security settings on your home internet connection (look for parental controls or game blockers / filters). Otherwise please contact our support team and they can talk you through a fix. 

If, after performing all 4 steps above you have been unable to isolate the cause of your issues, contact our support team for assistance. 

If you are able to play with a single device, and your issues only occur when other devices are connected to the main device (either locally or remotely) then please continue to STEP 5. 

STEP 5 - SOLVING MULTI-PLAYER ISSUES WITH MULTIPLE CONNECTED DEVICES

Solving issues with multiple devices connected to your game takes a little more time and patience. Which of your devices is causing the issue can only be determined by a process of elimination, running test games with a second device connected to the main device to find the cause. 

We also recommend checking the following: 

** Check the available RAM memory on all devices, close all background services and programs on all connecting devices  
** Check the WiFi signal for all devices is consistent and strong
** Perform a speed test on all devices to confirm internet is suitable by going to  https://speed.cloudflare.com/

Other important recommendations

If you will be using a device as a controller in a game you have joined, please do not register it using the license key, if you have, then uninstall and re-install and do not register the device. 

Gameplay can be disrupted by notifications, low battery indications and phone calls on mobile devices. We strongly recommend that you pause notifications and ensure you have sufficient battery before play.

WHAT TO DO IF THE HOST IS DISCONNECTED DURING A GAME? 

Close the Outsmarted app on the host device (not just minimize, you must close it) and then re-open the app. Now select PLAY AUTOSAVE GAME on the Home Screen.

Connected devices will sync back to your game once the host moves forwards in the game.

WHAT TO DO TO IF A LOCALLY OR REMOTE DEVICE DISCONNECTS DURING A GAME?  

Close the Outsmarted app on the remote device (not just minimize, you must close it) and then re-open the app. Now select REJOIN GAME on the Home Screen.


MORE SUPPORT

Please use our support form, available on all of our websites to contact us and please provide as much useful information as possible to allow us to re-create / understand your issue.